Customer feedback

Obviously, The Nags Head !!

ROYAL ARTILLERY MUSEUM FIREPOWER DISPLAY TEAM

As you can see, here's what our great variety of customers truly say about our Hotel and/or Restaurant. These are lifted directly from e-mails, thank you cards and notes:

Please also have a look on Laterooms and Eviivo, where we achieve well in excess of 90% rating. Thank you.

"Forget Premier Inns, this is the friendliest place you will stay at in St Neots. Breakfast superb, rooms ideal, 5 minute walk to the centre. Perfect". Guest review from Kathryn & Matt, Febuary 2020.

February 2019. 70th Birthday Party for Bernard Ungar.

Hi Kevin Norma and Louisa. Just to say a massive thank you for making our family celebration so special. Everyone enjoyed the food and you were all so welcoming and accommodating. Nothing was too much trouble. We hope to return to you when we next visit Bernard.

Sandy Clarke and Sandi Bone October 2016

Louisa. Thank you for the lovely welcoming as front of house. Breakfast was awesome due to the Head Chef and Head waiter was first class. Will come again to your lovely Hotel. Thanks again.

Doncaster rowing club: Lyn Taylor July 2014:

Kevin, Norma and Louisa.

Very many thanks for accommodating the ladies again this year. Helen sends special thanks for your concern over her poorly car! Thanks again, Lyn T.

Restaurant feedback cards over the last year:

Excellent and cheerful service, will be back next year.

Very tasty steak and salad, and generous portions. Extremely friendly service.

Excellent meal, stroganoff to die for !!! Very friendly and attentive waitresses.

Starters were lovely, steak cooked perfectly. Young lady on duty was very attentive. Will recommend and come back. Will not be able to use electric wheelchair but will still come back. Many thanks, Mandy and Chas.

Lovely food a good family meal

Delicious food and faultless service as usual

Brilliant best cheesecake ever

Simply wonderful, thank you

Thank you sdo much for a very good meal. The service was friendly and the meal delicious.

Love it here. its a double edged sword. Want to spread the love but also keep it for myself !

The place to eat in St Neots.

The best restaurant in St Neots. Wonderful food and brilliant atmosphere. 100% recommend.

Kathryn Webber, March 2014

Dear Louisa and Kevin. Just a note to thank you both for all you did to make my 70th birthday party a success. Everything worked out really well. The venue was perfect and the food was absolutely lovely. Please thank Martin for me and the girls who waited on the tables so pleasantly. Everyone who stayed the night was happy, especially with their breakfasts ! I'll see you both soon but if its not before the wedding then have a lovely day. Diolch yn fawr iawn. Kathryn.

Nick, stayed 5 weeks in August and September 2013 while moving to the area:

Thanks so much for your kindness and hospitality over the past 5 weeks. It really has made moving down here a pleasure! See you Sunday for lunch! Best wishes, Nick.

George Earing, birthday party, September 2013

I'd just like to say a big thank you to everyone in the team for a fantastic birthday meal last Friday. Everyone said what a good time they had, and how well they were looked after. The food and the service were excellent, so very, very well done. We'll all be passing the word. Best wishes, George.

August 2013

Dear Kevin Norma and Louisa
Just a note to thank you for an enjoyable stay at your Hotel. We found it to be very clean and comfortable and you as a family very welcoming, helpful and friendly.
Please do pass on our thanks to your chef for his delicious meals - we are sure your restaurant will go from strength to strength.
Thank you again, Linda and Derek Knott

Late January 2013

Hello Kevin

I want to thank you for the care and consideration you showed my wife (and family) last December while I was having surgery at Papworth. It was a real comfort to me to know she was in the midst of friendly and helpful people during a difficult time. I am now on the slow road to recovery with Denise being my excellent nurse. I would have no hesitation recommending you to anyone in similar circumstances or indeed anyone who wanted to stay in the St Neot’s area.

Wishing you all the best,

Keith Devaney

December 2012

DD from High Wycombe (husband in Papworth)
"Thank you for being so accommodating and for all your help during a difficult time. Hope you have a great Christmas and all good wishes for 2013".

December 2012
SJ from London: (education business traveller)
"Thank you. A very comfortable stay - which was much appreciated. I will certainly recommend your establishment to others. Best wishes from SJ".

November 2012
Adam from PD fire protection (contractor) said "these are by far the best digs I have stayed in for a very long time".

September 2012 Olga from Budapest, Hungary (arrived in St Neots to work and live):
"Kevin, thank you so much for your help, flexibility and support during my stay, you have helped me and my family more that I ever expected. I will bring the family back to meet you when we are settled here in St Neots. Thank you again".

July 2012:
Quote from John Knapp from the USA (wedding party): "Sir (Kevin) you are, by far, the most agreeable person I have ever met"

Hi Kevin
This is AMAANA (student from Sri Lanka). Just a small note to thank you for being such a wonderful host during my stay at your hotel. I will never ever ever forget the stay at your hotel. Back at home I’m really really missing you guys and all of this. Say hello to your wife and daughter from me!!
Looking forward to visiting you and your hotel again!!

best regards
Amaana

Posted September 2011

Kevin & Norma
Thank you for your formidable hospitality - the New Zealand contingency and extended wedding party were blown away. Your friendliness and flexibility made the weekend a complete success. We wish you all the best for the future. Many thanks, Abi and Christian (Bride and Groom) Posted 18.11.09.

Dear Kevin, Norma and Louisa,

Thank you so much for a wonderful stay at the Nags Head. Spotlessly clean, great breakfast and wonderful service - why would anyone want to book into a Holiday Inn? The rooms which we and my family had were quiet and the easy access to the High Street was very convenient.

Thank you once again,

Yours sincerely,

B&C Simms, Halstead, Kent. (Wedding guests)

Posted 5.5.09

Dear Kevin and Norma

I am sorry to have taken so long in writing this e-mail but life has been a bit hectic over the last couple of months. I would once again like to thank you both for your kind hospitality during my stay at the Nags Head while my brother was having his heart operation at Papworth.

You were both so kind to me and my father and Ann during my visit. Rich (my brother) is recovering amazingly well, and apart from a small hiccup at the beginning is well on the way to soon being able to return to work. It is very hard to put into words the emotions I went through, but you were both so kind and thoughtful, thank you once again.

The accommodation was lovely and your plans sounded really good. I shall try to come up again for a visit and see how your plans are coming along, but the next visit will be under better circumstances and I shall bring the car next time !!!!

Hope you are enjoying the good weather, it is good to have a decent summer for a change.

Thank you both once again.

Best wishes

Jean (Taylor) 4.7.09 (brother in Papworth)

Hi Kevin,
been meaning to write since we got back and say thank you again for a lovely stay and your kind hospitality. We thoroughly enjoyed it and are very grateful that you accommodated the 'mad' Finn too! I'm surprised she hasn't popped in for breakfast since! It's a shame we don't live closer as we'd come round and say hi, but we'll certainly keep in touch and pass on your details to anyone travelling through that way. The wedding was pretty impressive though I didn't like the food so it was lucky I'd had a good breakfast. It did mean, however, that I had to make up for it in wine! :) Ahhh the crosses we bear. Teehee.

Take care,

Jo Parkins 11.08.09 (visiting family)

Dear Kevin, I would just like to say a big thank you for looking after the Deml family so well during their recent visit to England, for our daughter's wedding. They were extremely pleased with their stay at the Nags Head and passed on your greeting to me before they left. Lucy and Jon had the most wonderful wedding and a great time was had by all - especially as the weather was very kind to us in the end. Thanks once again to you and Norma and your daughter, for making our friends feel so welcome. I attach some photos of the wedding celebrations. I hope to be able to recommend your hotel again and wish you all every success. Best Regards, Richard 17.8.09 (local person booked German family and friends into the Nags)